Return Policy -- 100% Satisfaction Guarantee |
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Cyberguys® is pleased to offer a no risk, no hassle guarantee on every item we sell. Order any item, and if you are not 100% satisfied with it in any way, you can return it within 90 days, no questions asked. We'll gladly replace the item, refund your money*, or apply the price of the product toward any other item in our catalog -- it's your choice! |
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| *Shipping & handling charges excluded. Offer does not apply to Outlet Center, special clearance, or closeout items. |
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For assistance please contact our customer service department at:
1.800.892.0164 Monday-Friday, 8:00AM-5:00PM PST |
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Cyberguys Buyers Club |
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Buyers Club Members receive a minimum of 5% discount on every order. To apply your member discount, your account email address must be the same as your Club membership. |
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| Buyers Club discounts are applied to your order total during Checkout. There is no keycode to enter. It is automatic and is easily identified with "Buyers Club Discount" headings. |
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| Discount Restrictions. |
| Your Buyers Club Member discount guarantees an additional 5% or more discount off your Order product total. If multiple Order discounts are present, the Order total product discount that is higher than 5% is used. In all cases, a minimum of 5% discount is always honored. |
| Buyer Club discount does not apply to Shipping charges or Sales Tax (California Only). |
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Backordered Products |
| Approximate ship dates for backordered items may be obtained by calling our customer service department at: 1.800.892.0164 Monday-Friday, 8:00AM-5:00PM PST Or by Emailing: customercare@cyberguys.com. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time (international shipping addresses excluded). |
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Where do I get my Keycode? |
| Your catalog keycode is located on the back cover of the catalog in a colored box below the Cyberguys® logo and address. Once you enter the keycode, the website pricing and offers will match those in your catalog. Some special offers, emails, and coupons come with a special keycode that must be entered to realize those special savings and offers. These are located on the coupon or the offer itself. |
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Open Accounts |
| Please contact our customer service department at 1.800.892.0164 Monday-Friday, 8:00AM-5:00PM PST to obtain the necessary forms and for information regarding our terms of sale. |
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Order Modification or Cancellation |
| Orders placed online may be modified by calling our customer service department at: 1.800.892.0164 Monday-Friday, 8:00AM-5:00PM PST Or by Emailing: customercare@cyberguys.com. |
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Order Status and Tracking |
| You track the status of your order within the Cyberguys® order and shipping departments in real time, and check the shipping status of your order in route via our direct connection to the FedEx and UPS tracking systems$ Simply click the order status tab at the top of any page then follow the simple step-by-step directions. |
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Quick Order |
| Quick Order forms can be found on almost every page of our web site. Most users add the first item to their shopping cart and then use the Quick Order form in the right channel to add more items directly into their cart. This feature is very useful when using one of our catalogs for your product selections. |
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Shipping Charges |
| Shipping charges vary, based on the actual weight and size of the items shipped and the shipping method selected. For all purchases over $20.00, actual carrier charges plus a $3.95 handling fee apply to all shipments. Total shipping charges can be reviewed, and shipping method changed prior to finalizing your order. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time (international shipping addresses excluded). |
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Site Support or Suggestions |
| Our contacts page provides email links for your questions, comments, and suggestions. |
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