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| Return Policy -- 100% Satisfaction Guarantee |
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| Cyberguys ® is pleased to offer a no risk, no hassle guarantee on every item we sell. Order any item, and if you are not 100% satisfied with it in any way, you can return it within 90 days, no questions asked. We'll gladly replace the item, refund your money*, or apply the price of the product toward any other item in our catalog -- it's your choice! |
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| *Shipping & handling charges excluded. Offer does not apply to Outlet Center, special clearance, or closeout items. |
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For assistance please contact our customer service department at:
1-800-892-1010 Monday - Monday-Friday, 5:00AM-6:00PM Pacific Standard Time.
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| Backordered Products |
Approximate ship dates for backordered items may be obtained by calling our customer service department at: 1-800-892-1010 Monday-Friday, 5:00AM-6:00PM Pacific Standard Time. Or by Emailing: customercare@cyberguys.com. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time (international shipping addresses excluded).
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| Order Status and Tracking |
| You track the status of your order within the Cyberguys ® order and shipping departments in real time, and check the shipping status of your order in route via our direct connection to the FedEx and UPS tracking systems! Simply click the
Order Status
tab at the top of any page then follow the simple step-by-step directions.
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| Shipping Charges |
Shipping charges vary, based on the actual weight and size of the items shipped and the shipping method selected. For all purchases over $20.00, actual carrier charges plus a $3.95 handling fee apply to all shipments. Total shipping charges can be reviewed, and shipping method changed prior to finalizing your order. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time (international shipping addresses excluded).
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| Order Modification or Cancellation |
Orders placed online may be modified by calling our customer service department at: 1-800-892-1010 Monday-Friday, 5:00AM-6:00PM Pacific Standard Time. Or by Emailing: customercare@cyberguys.com.
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| Open Accounts |
Please contact our customer service department at 1-800-892-1010 Monday - Friday 7:00 AM - 5:00 PM PST to obtain the necessary forms and for information regarding our terms of sale.
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| Site Support or Suggestions |
| Our contacts page provides email links for your questions, comments, and suggestions.
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| "Signing in" Problems |
For security reasons, we've hidden your password whenever you attempt to sign in to an existing Cyberguys website account. Users that have numbers in their password should take special care. You can safely enter any number from the keyboard top row. If you choose to use the right side number pad, make certain that the keyboard "Num Lock" is turned on. Failure to do this will result in you unable to complete the sign in.
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| "Slow Website" FAQ |
We have taken extraordinary measures to insure that our e-commerce website is FAST. Some people commend us on our blazingly fast site, while some say the site is not fast enough. However, every image on our site has been optimized, we practice efficient coding practices, and our server is designed to efficiently handle over 100,000 commerce transactions at one time... If you are experiencing speed problems,Click Here to discover a few of the possible causes of a "slow website", plus a few solutions.
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